Shipping Policy

Last updated: August 2026

Thank you for shopping with Hoped.

Order Processing

All products are custom-made to order. Please allow 2–5 business days for production before your order is shipped.

Production times may be longer during busy periods or for large custom orders.

Shipping Within Australia

We ship Australia-wide using trusted courier and postal services.

Estimated delivery times after dispatch:

• Standard Shipping: 2–8 business days
• Express Shipping: 1–4 business days (where available)

Delivery times are estimates only and may vary depending on your location and the shipping carrier.

International Shipping

International shipping may be available for selected countries.

Delivery times, customs fees, import duties, and taxes are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Hoped is not responsible for delays or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where applicable.

Delivery Delays

While we aim to dispatch and deliver orders promptly, Hoped is not responsible for delays caused by shipping carriers, weather events, customs processing, public holidays, or other circumstances beyond our control.

Contact Us

If you have any questions about shipping or your order, please contact us through our Contact page or by email.

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